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Vitcas is an independent manufacturer of refractories, heat resistant products and high temperature insulation materials which follows the tradition of refractory and heat resistant manufacturing in Bristol, UK, since 1882.
Our products include fire cement, fire bricks, refractory setting cements/mortars, plastic mouldables refractories, zircon refractory products, acid resistant cements and refractory castables for use in industries including steel plants, heat and power stations, foundries both ferrous and non-ferrous, cement producers, lime producers, glass works, ceramics, coke plants, incinerators, renewable energy, chemical works, sugar refineries and petrochemical industry.
According to the story, fire cement was first manufactured in Bristol in 1882. The discovery of the formulation for fire cement revolutionised the manufacture of refractory materials at that time. This innovation led to the foundation of refractories in Bristol. Since these beginnings fire cements, castables, mouldables and refractory mortars have been devised and developed. These materials are exported to all countries of the world. Export has spread from the British Commonwealth through the European Union to the rest of the world.
We co-operate with a variety of companies worldwide. Within the scope of the global strategy, each market is approached individually to ensure that every customer’s needs are met. Our key success criteria are: high quality products combined with competitive prices to the satisfaction of our clients.
WE ARE COMMITTED TO CUSTOMER SATISFACTION
We provide support worldwide, ensuring that only unsurpassed customer service is achieved and the most superior quality products are distributed. We understand that establishing and maintaining satisfied customers is essential to the continuous growth and success of a company. Rapid response to customer requirements is a major priority to us as we persevere to remain a leading company in the refractory business.
We strive to eliminate unnecessary costs for the customer, both in the creation and the delivery of our products, in order to provide cost effectiveness. In addition, we are continuously seeking ways to deliver our products to our customers at the lowest price possible to stay competitive and build essential and long-lasting business relationships.
TIMELY DELIVERY & RELIABILITY
We understand that receiving products in a timely manner is important to customers, so we hold ourselves to the highest of expectations when it comes to timely delivery and reliability. Your business is important to us, so we will work hard to deliver our products within the time frames that you require so that your business does not have to experience any delays.
QUALITY ASSURANCE & BUSINESS CONTINUITY
The quality promise that we guarantee is to continuously manufacture and supply products which not only meet our company’s determined specifications, standards, and quality, but also those of our customers. We stand strong behind our products and services and will take every step possible to ensure that all standards are met, as we know that without superior quality, there is no point in providing products. The quality standards, criteria, and specifications that we conform to are the highest levels possible in our industry. We are continuously exploring the internal quality systems that we employ in order to make certain that the expectations and requirements of the customer are completely fulfilled. Our quality system is established to meet the requirements of and maintain our BS EN ISO 9001:2008 accreditation.
By continuous improvement Vitcas meets the highest standards of care for preservation of the environment. The dynamic development of our business drives us to introduce more controls for environmental protection. We value using environmentally safe practices where appropriate throughout the development and delivery of our products. Reducing the impact on the environment and reducing the use of natural resources is an important factor in our manufacturing process. Our enviromental management system is established to maintain our BS EN ISO 14001:2004 accreditation.
HEALTH & SAFETY
Vitcas is committed to achieving the best practicable standards of health and safety for our employees, customers and visitors. Health and safety is considered to be an integral element in the overall management of our businesses and we actively work to identify and minimise health and safety risks. No matter what the environment is, we believe every accident is preventable and the ultimate goal is to achieve an incident and injury free environment. Our commitment to achiving these goals is demonstated by our Health and Safety Management System which is accredited to OHSAS 18001:2007